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B2B TERMS AND CONDITIONS OF SALE


  2. Orders and prices
  3. Prices and quantities are those confirmed in the relevant quotation, sales order or invoice. Unless otherwise stated, prices are expressed in US dollars.

  5. Payment
  6. Payment is due according to the payment terms stated on the invoice. Any different payment arrangement must be agreed with Sra Thnam in advance.
  7. If an invoice becomes overdue, Sra Thnam may suspend further deliveries until the outstanding amount has been settled.

  9. Delivery
  10. Delivery dates are agreed according to product availability and the customer’s requirements. Sra Thnam will inform the customer as soon as reasonably possible if an agreed delivery date cannot be met.
  11. Any delivery charge will be shown separately where applicable.

  13. Checking goods on delivery
  14. Customers are asked to check quantities and the condition of the products when they receive them.
  15. Any missing, damaged or incorrect products should be reported to Sra Thnam promptly so that the issue can be reviewed and resolved.

  17. Returns
  18. Returns or exchanges of B2B orders must be agreed with Sra Thnam in advance.
  19. Products cannot normally be returned simply because they remain unsold by the customer, unless a specific arrangement has been agreed beforehand.

  21. Product information
  22. Sra Thnam takes reasonable care to provide accurate product descriptions, ingredients, usage information and precautions. Retail partners are responsible for presenting and selling the products in accordance with the information supplied by Sra Thnam and applicable local requirements.

  24. Governing law
  25. These terms and the related sale are governed by the laws of Cambodia. In the event of a disagreement, both parties should first seek to resolve the matter directly and in good faith.

  27. Questions about an invoice or order?
  28. Please contact Sra Thnam using the contact details shown on your invoice.
  29.